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All items returned back to us, that meet our returns criteria, can receive either 110% store credit within 21 days from delivery or a refund (to your original payment method) within 7 days of delivery.

If returning for store credit or for a refund, you’ll need to pay our $13.15 NZD returns fee through the returns portal and your label will be emailed to you shortly after.

*Please note, orders paid entirely with store credit will not be presented with the two options mentioned above and will only be offered store credit.

If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.

Still not sure? Get in touch via livechat, or email us below and we'll happily help you out.