Help Center Article List

What is Refundid?

Refundid is a third party company that allows you to access your cash refund within seconds of lodging your return. It is currently available for our Australia based customers only.

No need to wait for your return to reach us, Refundid will submit your refund to the nominated bank account immediately. 

Refundid is not eligible for orders purchased with store credit or gift cards.

How Can I use Refundid?

Simply book your return via My Returns (Australia only) and select Refundid as your refund option.

Log in or create an account with Refundid and submit your return. Once completed you’ll receive your returns label via email and a refund back to your nominated bank account within seconds.

Please ensure your return is in the post within 7 days to avoid your refund being reversed.

Need more info on Refundid? You can read all about Refundid’s terms and conditions here. 

Can I use Refundid if I made a purchase with Afterpay, Klarna or PayPal in 4?

Yes, you can! Refundid will still provide a refund to your nominated account if you have used Afterpay, Klarna or PayPal in 4.

Please note that if you haven’t paid for your items in full you will be required to finish the payment instalments to avoid paying any dishonour fees from your buy now pay later service.

When can I expect my Refundid refund? 

Refundid refunds work within seconds. As soon as you complete your return you’ll receive a returns label via email and a refund back to your nominated bank account.

Are there any additional charges when I use Refundid?

Refundid is 100% free to use. All we ask is that you cover the cost of your pre-paid returns label ($11.35) which will be automatically deducted from your refund total.

Please note that if Refundid has identified misconduct you may be charged a misconduct fee. You can read all about misconduct fees here. 

What can I refund via Refundid?

Our returns policy remains the same with the use of Refundid. If you are unsure about what you can and can’t return please check out our returns policy here.