Returns Info | Showpo

Enter the email address you used for your original purchase and your order number

How to create a return

Select the items you'd like to return .

Download your return shipping label, and either show it on your phone at the Post Office or print it.

Send it back to us!

Select the items you’d like to return.

Download and print your return shipping label & stick it on your parcel.

Send it back to us!

Select the items you’d like to return.

Download and print your pre-filled returns form & include it in your parcel.

Send it back to us!

Return FAQs

What Is Your Returns Process?

We know returning an item can be disappointing so we've made the process as easy as possible.

Customers can return orders for 110% store credit within 21 calendar days of delivery, or for a refund (to your original payment method) within 7 calendar days of delivery.We will only accept returned item(s) that have been booked using our returns portal .

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.

You can find the full returns policy here.

What can't I return?

Cosmetics/Beauty

Hair Accessories

Hosiery

Hats

Lingerie

Earrings

Swimwear without the hygiene seal

Items marked as 'final sale' cannot be returned or exchanged unless they are faulty

Adult Toys

Return Postage

You may return your items within 21 days from the delivery date for a refund in the form of store credit which can be used towards future purchases. Alternatively, you can create a return for a refund back to your original method of payment within 7 days of delivery.

You'll need to pay our $13.15 NZD return shipping label fee through the returns portal and your label will be emailed to you shortly after. All items must be in their original condition, unworn, and with tags attached.

Please note, orders paid entirely or partially with store credit will be refunded that amount to store credit.

When will I receive my store credit/refund?

Once your return reaches our warehouse, it will be processed within 48 hours. If your order was paid for with store credit or a gift card, the return will be processed as store credit to your Showpo account straight away. We'll send a confirmation email so you know when your credit is ready to use. You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return. If you've selected a refund for your return you'll receive the funds back to your original payment method in 2-5 business days (depending on your bank).

You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.

Paid with Afterpay?

Once your return has been processed you'll receive full store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments.

Otherwise, if you've opted for a refund, any future installations with Afterpay will be cancelled, and you'll be refunded any payments already made, to the value of your return.

Faulty items

We're so sorry if you've received a faulty item! Please check out more information on Faulty Returns here.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.

I've received a faulty or wrong item, what should I do?

We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap.

Have an account?

Select the item(s) you wish to return

Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Checked out as a guest?

Head to our Returns portal here and pop in your email address used to place the order and follow the prompts to create an account.

Your eligible item(s) will be available to return, so just select the item(s) you need to return from here Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the outfits themselves, it’s almost impossible to get it perfectly the same.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.

Can I exchange an item?

We don’t do traditional ‘exchanges’. The best way to go about this is to:

1. Book your return through our portal and select to receive a store credit here

2. Once your return is processed your store credit will be added to your Showpo account straight away

3. Use your store credit for your new order

If you need a new size or style urgently, reach out to us and we’ll see what we can do to help you out.

Still not sure? Get in touch via live chat or email, at info@showpo.com, and we'll happily help you out.